Delivery methods and costs
COSTS AND DELIVERY TIME
Delivery costs in Italy:
- €5,95 shipping fee for amounts less than 51€
- Free shipping for amount over 51,01€
Delivery costs in European Community (EU):
- €12,95 shipping fee for all orders
D&D SRL undertakes to deliver the goods without undue delay and in any case not later than thirty days from the conclusion of the contract. The delivery of the Products will be made by courier, and the times will vary depending on the destination. The terms indicated at the time of the purchase order are indicative.
D&D SRL delivers to all countries listed on the Site and delivery will take place without an appointment.
No responsibility, for any reason, may be charged by the Customer to D&D SRL in case of delay in the order or delivery of the Products covered by the Purchase Contracts.
The ordered Products will be sent to the postal address specified by the Customer. Upon delivery of the Products by D&D SRL to the courier in charge, a shipment confirmation e-mail will be sent to the Customer.
Deliveries will be made from Monday to Friday, during normal office hours, excluding national holidays according to the methods indicated by the courier chosen by the Customer. Delivery is considered completed when the Product is made available to the Customer at the address specified in the order form. In the event of non-delivery due to the absence of the recipient at the specified address, the courier will send an e-mail notification and attempt a new delivery according to the methods prescribed by itself.
In case of impossibility to make the new delivery due to the absence of the recipient, the Customer Service will try to contact the Customer to schedule a further delivery. If the Customer Service will not be able to contact the Customer for the subsequent 10 days or in case of further impossibility of delivery due to the absence of the recipient, the Products object of the order will be returned to D&D SRL.
After 30 (thirty) days from the date on which the Products ordered were returned to D&D SRL due to the impossibility of delivery, the contract will be terminated and the purchase order canceled according to art. 1456 (Italian Civil Code). D&D SRL will reimburse the amount paid by the Customer, excluding the costs of returning the Products and the costs of storing them at the courier’s branch in charge of the delivery.
The termination of the contract and the refund amount will be communicated via e-mail. The refund amount will be wired according to the payment method used by the Customer for the purchase. In case that, before the expiration of the thirty days, the Customer requests to receive the purchased Products again, D&D SRL will proceed with the new delivery charging, in addition to the expenses thereof, the costs of returning the Products to D&D SRL and the custody fees.
Upon product’s delivery by the courier selected by D&D SRL, the Customer is required to carefully check:
a) That the tamper-proof label is intact and the packaging is not damaged or otherwise altered.
b) That the number of pieces being involved corresponds to what is indicated in the transport document.
Any damage to the tamper-proof label, to the packaging and to the Products or the mismatch in the number of pieces / packages or indications must be immediately contested by the Customer, who may contact D&D SRL through the Customer Service specifying the order for which such misunderstandings have occurred.
Cases of force majeure, unavailability of transport vehicles, as well as unforeseeable or inevitable events that cause a delay in deliveries or make them difficult or impossible or cause a significant increase of delivery cost to D&D SRL, will give D&D SRL the right to split, postpone or cancel, in whole or in part, the expected delivery or to terminate the Purchase Agreement. In such cases, D&D SRL will provide prompt and adequate communication of its determinations to the e-mail address indicated by the Customer and the latter will have the right to a refund of any price already paid, excluding any further claim, for any reason, against of D&D SRL.