The Customer has the right to withdraw from the contract, without indicating the reasons, within 14 days (withdrawal period).

The withdrawal period expires (i) after 14 days from the day on which the Customer or a third party, other than the carrier and designated by himself, acquires physical possession of the goods, or (ii) in the case of a contract related to multiple goods ordered in a single order and delivered separately, from the day on which the Customer or a third party, other than the carrier and designated by himself, acquires physical possession of the last good.

To exercise the right of withdrawal, the Customer must inform D&D SRL (Via Vecchia Ferriera, 4/a – Vicenza – Italia – info@dilettamisu.com) about his decision to withdraw from the contract through an explicit declaration (for example letter sent by regular mailing service, fax or e-mail).

To comply with the withdrawal deadline, it is sufficient for the Customer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period’s expiration.

If the Customer withdraws from this contract, all payments made to D&D SRL, including delivery costs, will be refunded (except for the additional costs resulting from the choice of a delivery method other than the least expensive standard delivery type offered) without undue delay and in any case no later than 14 days from the day on which D&D SRL will be informed of the decision to withdraw from this contract. These refunds will be made using the same payment method used by the Customer for the initial transaction, unless it has been expressly agreed otherwise; in any case, the Customer will not incur any fees as a result of such reimbursement. The reimbursement may be suspended until receipt of the goods or until the consumer has demonstrated that he has sent back the goods, whichever is earlier.

The Customer is required to return the goods or deliver them to D&D SRL – Via Vecchia Ferriera, 4/a – Vicenza – Italia, without undue delay and in any case within 14 days from the day on which he communicated his withdrawal from this contract. The deadline is met if the customer sends the goods back before the 14-day period expires. The direct costs of returning the goods will be charged to the Customer. The Customer is liable for any diminished value of the goods only where that results from handling of the goods in any way other than what is necessary to establish the nature, characteristics and functioning of the goods.

The Customer may not in any event exercise the right of withdrawal in case of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.