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Home  |  Terms and sale conditions

Terms and sale conditions

1.1 These General Terms and Conditions of Sale (hereinafter, General Conditions) concern the regulation about Products and Services’ purchase, carried out at a distance, via computer network, from the site – (hereinafter, “Site”).
1.2 The Website owner is D&D SRL with head office in Via Vecchia Ferriera, 4/a – Vicenza – Italia, registered in the Business Register of Vicenza, with Fiscal code 04275340240, and VAT number 04275340240, R.E.A. of Vicenza No. 392512.

Acceptance of the general conditions of sale
2.1 All purchases of Products made through the Site (hereinafter, Purchase Contracts) by the users who access it (hereafter, the Customers) are governed by these General Conditions and by the Italian Consumer Code (Legislative Decree 206/2005), section II Distance contracts (articles 50 – 67) and the Italian laws on electronic commerce (Legislative Decree 70/2003).
2.2 By concluding the Purchase Contracts, according to the procedure, the Customer accepts and undertakes to observe these General Conditions.
2.3 Therefore, the Customer is required to read carefully, before making any purchase transaction, these General Conditions which D&D SRL makes available to it also in order to allow it to be reproduced and stored in compliance with the provisions of art. 12, 3rd paragraph of Legislative Decree 70/2003.
2.4 D&D SRL may change the contents of the General Conditions at any time and without prior notice. The General Conditions published on the Website, at the time the Customer places the purchase order, will be applied to each individual Purchase Agreement.

3.1 – is an online sales site for Prodotti alimentari (hereinafter, “Products”).
3.2 All the Products offered are described in detail in the Site, within the respective sections, divided by Product categories.
3.3 The visual representation of the Products on the Site, where available, has to be considered as indicative and normally consists of a photographic image of the Products themselves and has the sole aim of presenting them for sales, without any guarantee or promise, by D&D SRL, that the image shown on the Website will exactly correlate with the real product, and this with particular regard to the real dimensions and / or to the chromatic aspects of the Products and / or packaging.
3.4 In case of difference between the image and the product’s data-sheet, the description in the product’s data sheet shall prevail.

Purchase Procedure
4.1 The Customer can purchase the Products present in the electronic catalogue, illustrated in detail on the Site within the respective sections by product category, as described in the relative information data-sheets contained in the Site, respecting the technical access procedures illustrated therein.
4.2 To purchase the Products, the Customer must register on the Site by entering their personal details, following the instructions provided by the registration program, and must complete and send to D&D SRL the electronic order form available on the site, following the instructions therein. Purchase orders must be exactly filled out in their entirety. In the event that the Customer does not want to register on the Site, he may in any case conclude the purchase procedure, but he cannot check the status of his orders and take advantage of discounts and promotions.
4.3 The Customer must insert the selected Products in the specific “Cart” and, after choosing the courier, viewed and accepted the contribution for the delivery costs, he can proceed with the purchase.
4.4 If the Customer needs to modify the purchase order or to modify some data therein contained, he must follow the appropriate modification procedure contained on the Site. In particular, the Customer will have the right to change the quantity of Products he intends to purchase, adding or deleting one or more Products from the Cart.
4.5 Once this operation has been completed, the Customer will see a screenshot containing the summary of the purchase order, including delivery costs, with a request for further confirmation of the purchase procedure.
4.6 After viewing the summary, the Customer must select the type of desired payment, (ie bank transfer, cash on delivery, credit card or PayPal) and send the order by clicking on the appropriate button.

Conclusion of the contract
5.1 The publication of the Products displayed on the Website constitutes an invitation to the Customer to formulate a contractual purchase proposal. The order sent by the Customer has the value of a contractual proposal and involves the complete knowledge and full acceptance of these General Conditions.
5.2 Each Purchase Agreement entered into between D&D SRL and the Customer must be considered concluded with the sending by D&D SRL of the order acceptance to the Customer’s e-mail address. This confirmation message will indicate an “Order Number”, this number has to be used in any subsequent communication with D&D SRL. The message will propose, in addition to the information required by law, all data entered by the Customer who undertakes to verify its correctness and to communicate promptly every possible correction. Possible increases in costs caused by errors in data not promptly reported, will be the sole responsibility of the Customer.
5.3 Each order can be viewed by the Customer on the Site, in his personal area, if he is registered, or by contacting D&D SRL Customer Service, immediately after sending the order.
5.4 Occasional unavailability of the Products offered may occur. In this case, if the Products chosen by the Customer are not, in whole or in part, available, the order will be sent with the only products available after sending notice to the Customer regarding the products not available.
5.5 D&D SRL has the right to accept or not, at its discretion, the order sent by the Customer, without the latter being able to make claims or rights whatsoever, in any capacity, including compensation, in the event of non-acceptance of the order itself.
5.6 In particular, D&D SRL reserves the right not to accept purchase proposals and cancel orders that do not give sufficient guarantees of solvency or if – even after comparison with the circuit that handles credit card payments – result transaction anomalies and payment methods’anomalies used by the Customer.
5.7 The Customer can check at any time the content of the purchase contracts concluded by accessing his personal area of the Site, if he is registered, or by contacting the D&D SRL Customer Service. These data will be available for a period of 12 months from Products delivery.

Products prices
6.1 All Product prices are clearly indicated on the Site and are including VAT. Delivery costs will be notified sequentially by the order confirmation or proforma invoice. The cost of each shipment may vary depending on the delivery and payment methods as well as the destination and the total amount of the order.

Discount Coupons – Promotions
7.1 Any discount vouchers or promotional codes may be inserted when the Customer completes the purchase order. The system will update the total amount of the order, net of the value of the voucher.
7.2 The discount voucher can be combined with other commercial initiatives exclusively in the cases in which it will be expressly indicated.

Non-compliant and defective products
8.1 The Products offered on the Site comply with national and EU legislation. The images and colors of the Products published on the Site may differ from the actual ones due to the local settings of the systems and / or tools used for their display.
8.2 In case of conformity defects in the products purchased with respect to the description published on the Site and in the event of a faulty or defective Product, the Customer is entitled to immediate reimbursement of the non-compliant good, by sending via form (available in the Customer Care section) pictures that highlight the damage or non-conformity of the Product.
8.3 A communication from the D&D SRL staff will follow indicating the reimbursement method that could take place, at Customer’s discretion, also through discount vouchers on the next purchase with a value higher than the value of the goods to be refunded, excluding any further liability of D&D SRL, to any title.
8.4 This is without prejudice to the provisions regarding the legal guarantee of goods conformity, provided for by the Italian Consumer Code (Legislative Decree 206/2005, Part IV, Articles 102-135).

Processing of personal data
Customer data is processed by D&D SRL in accordance with the provisions of current legislation regarding the protection of personal data, as specified in the dedicated section, called ” Privacy Policy”.

Communications and complaints
All communications or complaints made by the Customer against D&D SRL, related to the Purchase Contracts, must be communicated through the appropriate contact form available in the Reserved Area.

Online dispute resolution for consumers
The consumer residing in Europe must be aware of the fact that the European Commission has established an online platform that provides an alternative dispute resolution tool. This tool can be used by the European Consumer to resolve non-judicially any dispute relating to and / or arising from contracts for goods’ and services sale and concluded on the net. Consequently, if you are a European consumer, you can use this platform to resolve any dispute arising from the online contract stipulated on this website. The platform is available at the following link (

Intellectual Property Rights
All trademarks (both registered and unregistered), as well as any and all intellectual property, distinctive sign or name, image, photograph, written or graphic text and more generally any other intangible asset protected by international laws and conventions regarding intellectual property and industrial property, reproduced on the Website, remain the exclusive property of D&D SRL and / or its assignors, without the Customer deriving any rights to the same from access to the Site and / or the stipulation of the Purchase Contracts. Any use, even partial, of these is prohibited without a prior written authorization from D&D SRL, in favor of which all the relative rights are exclusively reserved.

Applicable Law and Jurisdiction
9.1 These General Conditions and any and all contracts entered into by the Customer are governed by Italian law, subject to the application of EU legislation and international treaties, when applicable, as well as the national legislation protecting consumers.
9.2 For any dispute concerning the interpretation, execution, validity or effectiveness of these General Conditions and of any contract stipulated with the Customers, the Court of D&D SRL will have exclusive jurisdiction.

D&D SRL | HEADQUARTER: Cremeria Dilettamisù - Via Brigata Sassari, 4 - 36030 Costabissara (VI) | LEGAL ADDRESS - OFFICES Via Vecchia Ferriera 4/A - 36100 Vicenza (VI) | C.F & P.I. 04275340240 | Recipient code for electronic invoicing: UE2LXTM | Vicenza Business Register n. 392512 | Social capital fully paid € 10.000,00 | Admin | made by Ecommerce Vicenza | Sitemap‎ | Privacy policy‎ | Cookie policy